Introduction
MindBridge Kenya ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We comply with the Kenya Data Protection Act (DPA) of 2019 and international best practices for data protection in mental health services.
Information We Collect
Personal Information
When you book a consultation, contact us, or use our services, we may collect:
- Identity Data: Name, age, gender, occupation
- Contact Data: Email address, phone number, physical address
- Health Data: Information relevant to your mental health support (with explicit consent)
- Payment Data: Payment details for services (processed securely)
Technical Information
When you visit our website, we automatically collect:
- IP address and browser type
- Pages visited and time spent
- Device information
How We Use Your Information
We use your information to:
- Provide and manage our mental health services
- Process bookings and payments
- Communicate with you about appointments and updates
- Improve our website and services
- Comply with legal and regulatory requirements
- Protect the safety and security of our clients and staff
We never sell your personal information to third parties.
Information Sharing
We may share your information only in these circumstances:
- With Your Consent: When you explicitly agree to sharing (e.g., referral to another provider)
- Legal Requirements: When required by law or court order
- Emergency Situations: To prevent serious harm to you or others
- Service Providers: With trusted partners who help us operate (e.g., payment processors, email services)
All service providers are bound by strict confidentiality agreements.
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of sensitive data
- Secure servers with restricted access
- Regular security audits
- Staff training on data protection
- Confidentiality agreements with all therapists
While we strive to protect your information, no method of transmission over the internet is 100% secure.
Your Rights
Under Kenyan law, you have the right to:
- Access — Request a copy of your personal data
- Rectification — Correct inaccurate information
- Erasure — Request deletion of your data (subject to legal requirements)
- Restriction — Limit how we use your data
- Portability — Receive your data in a portable format
- Object — Object to certain types of processing
To exercise these rights, contact us at privacy@mindbridge.co.ke.
Cookies
Our website uses cookies to enhance your experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand how visitors use our site
- Preference Cookies: To remember your settings
You can control cookies through your browser settings. Disabling cookies may affect website functionality.