Frequently Asked Questions

MindBridge Kenya is a mental health organization dedicated to supporting children, teenagers, and school communities. We provide licensed therapy services both at our therapy room in Nairobi and directly within partner schools across Kenya.

Anyone! We serve students (primary and secondary), teachers, school staff, parents, and young adults. Our services are designed for ages 10 and above, with specialized approaches for different age groups.

Our therapy room is at Harrison House, 3rd Floor, Ngong Avenue, Nairobi. We also come to your school through our School-Based Programs, and we offer online therapy for those who prefer remote sessions.

No referral needed. You can directly book a consultation through our website or call us at 0715 400 987. We'll match you with the right therapist based on your needs.

Each session is 50 minutes long. We recommend weekly sessions for the best results, but we work with your schedule and needs.

The first session is an assessment where you'll meet your therapist, discuss what brings you to therapy, and set goals together. It's also a chance for you to see if the therapist is a good fit.

Yes! We offer secure, confidential video sessions for clients anywhere in Kenya. All you need is a stable internet connection and a private space.

It depends on your goals. Some clients feel better after 6-8 sessions, while others benefit from longer-term support. Your therapist will work with you to determine what's best.

We embed licensed MindBridge therapists directly in partner schools. They provide on-site counseling for students, staff wellness programs, teacher training, and crisis intervention — all within the school environment.

Pricing is customized based on school size, number of students, and services requested. Contact us for a free consultation and quote tailored to your school's needs.

Absolutely! Teachers face immense pressure. We offer confidential counseling sessions, burnout prevention workshops, and mental health first aid training for educators.

Simply reach out through our contact form or call us. We'll schedule a meeting to understand your school's needs and design a customized mental health program.

Individual sessions are KES 2,500 for adults and KES 1,500 for students. We also offer sliding scale fees for those who need financial assistance — no one is turned away for inability to pay.

We're currently working with major insurance providers. Please contact us to verify if your insurance plan covers our services. We also provide receipts for reimbursement.

We accept M-Pesa, bank transfers, and cash payments at our therapy room. For schools, we issue invoices for bulk payments.

Yes! We believe mental health care should be accessible to everyone. Talk to us about your financial situation, and we'll work out a fee that works for you.

Yes, absolutely. Everything you share with your therapist is confidential. We follow strict professional ethics and Kenyan privacy laws. Your information is never shared without your written consent.

Only if there's a risk of serious harm to yourself or others, or if required by law (e.g., court order). Your therapist will explain these rare exceptions during your first session.

For students under 18, we require parental consent to begin therapy. However, session content remains confidential between you and your therapist unless there's a safety concern. For adults, no one is notified without your permission.

We use secure, encrypted systems for all client records. Online therapy sessions are conducted through HIPAA-compliant platforms. Your privacy is our priority.